We don’t know what we don’t know.
“The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense.”
– Thomas A. Edison
Recently I had the honor to spend some time with some amazing people that are committed to quality in healthcare at the at 2018 HQI Conference in Huntington Beach- yes the sacrifices I must make- what an amazing venue! There, I learned that most of the attendants have been doing their reporting for quality via long hours of manual effort. I look at this in two ways…
1) I applaud such valiant efforts to achieve something worthwhile; and
2) are they unaware that technology can decrease their burden? These hard working professionals certainly cover the hard work and stick-to-itiveness. As for the third essential, this isn’t a case of a lack of common sense, it’s simply a case of…”we don’t know what we don’t know”.
How do you ensure healthcare quality when the priority is quantity?
Data is everywhere. When it comes to data, what is one person’s garbage is another person’s treasure. It simply has to do with what question you have to ask. And when it comes to quality and reporting metrics it’s best to listen to the experts. The National Committee for Quality Assurance (NCQA) exists to improve the quality of health care...they even say so on their web page.